The Bolna Integration allows you to connect your Bolna account with iSmartRecruit and run AI-powered voice pre-screening calls directly from the platform. Once connected, recruiters can initiate Bolna calls from candidate, client, and lead records, track call history, and manage pre-screening workflows without leaving iSmartRecruit.

What You Can Do with Bolna Agent

• Run AI-based pre-screening calls

• Screen candidates, clients, and leads using voice agents

• Automatically capture call summaries and transcripts

• Review call recordings and outcomes

• Stay informed with call completion updates

Steps to integrate with Bolna Agent

Step 1: Go to your Personal Settings and navigate to Connect tab. Also from agent screen You can click on run with Victor for redirect to bolna integration page

Step 2: Add your bolna Api key and default country code.

Step 3: Click on Update button

Step 4: After connection you can see bolna actions in entire system.

Initiating a Bolna Call

Once Bolna is enabled for your account, you can start a call from:

• Candidate dialogues

• Candidate (bulk actions - allows from list view, grid view)

• Client dialogue

• Lead dialogue

How It Works

• Choose a Bolna voice agent for the call

• By default it takes first number (if multiple numbers are available)

• Start the call

For bulk actions, you can initiate calls for multiple records at once (up to 20).

Bolna Call History

Each candidate, client, or lead record includes a Bolna Call History section in Candidate, Client, Lead dialogu - Call History Tab (If bolna connected).

What You’ll See

• Call date and time

• AI agent used

• Call status (completed or failed)

• Recording link (if available)

You can also view:

• Call summary – a quick overview of the conversation

• Call transcript – a full text version of the call

If no calls have been made yet, you’ll see a “No record found” message.

Why Use Bolna in iSmartRecruit?

• Save recruiter time with automated voice screening

• Maintain consistent pre-screening conversations

• Access call insights, summaries, and recordings in one place

• Improve candidate engagement without manual calls

• Keep all communication history tied to the right record