1.  What is the difference between Active Jobs and Active Vacancies?

Active jobs mean the count of Jobs that are still open, and Active Vacancies mean the number of candidates required for the open jobs.  

(E.g. there is a job of Office Assistant which requires the number of candidates is 2. In this case, the  Active Job count will be 1, and the Active Vacancies count will be 2).

 

2.  How is the work completion counted?

No of hired / No of Vacancies * 100

 

3.  Where can you see the work completion rate in the system?

You can see the work completion rate on the below screens:

●    Overall work completion can be seen on the  Dashboard screen.

●     If you want to see job versus work completion, it can be seen on the Job screen.  

 

4.  In which languages will the resume parser parse the resumes?

The resume parser will parse resumes in the following languages:-

Hebrew, Spanish, French, Japanese and English.

 

5.  What fields can be parsed from the Resume Parser?

 The below-mentioned fields get parsed by Resume Parser

●   Name 

●   Mail address

●   Contact No

●   Location

●   Qualification

●    Skills

●   Current CTC

●   Expected CTC

●   LinkedIn URL

●   Twitter URL

●   Candidate Image

●   Designation

●   Current Employer

●   Date of Birth

●   Experience

●   Gender

●   Marital Status

●   Home No 

●   Nationality

●    Pin code

 

6.   Can we send the meeting invite as we are sending from Outlook to the Client, Lead & vendor? 

Yes, we can send the meeting invite to the Client and Lead when we create the event for the client, Lead & vendor. They will receive an ICS file in the mail. They can save the event on their Outlook calendar. 

 

7.  Is it possible to customize the client, candidate & job forms?

You can customize the Client, Candidate, and Job forms according to your requirements. You can also re-order the form based on your requirements. Visit the Customisation Tab under the Admin section of your account.

Navigation-link: https://app.ismartrecruit.com/admin 

 

8.   Can we add notes to each client contact?

Yes, you can add notes to each client contact. There is a Notes icon beside each Client name, and while adding a new Note, you can add the Client Contact under 'Contact Name'.

 

9.  How do I remove a job associated with a specific candidate?

It would help if you unassigned a candidate from a job using the candidate tab in the Job View dialogue box. Under 'More Actions', you will find an option to Unassign Candidate. 

 

10.  Can we post jobs on Indeed?

Yes, we can post the job on Indeed. We only support free job listings on Indeed. 

 

11.   When the target date is crossed, will you get the notification or mail?

You will not get a notification or mail if you have crossed the Target line. But you can see delayed jobs in the “Top Ten Delay Jobs” widget on the Dashboard. You can generate a report of delayed jobs, which you will find under “Job Duration Report.”

 

12.   How can we notify recruiters and managers for any particular job?

When we create a new job, the associated participant user will get acknowledged by Growl or  Push notification.

 

13.  Can we promote jobs from iSmartRecruit to social media?

Yes, you can promote jobs on your social media. Click the 'Three dots' icon inside the Job View dialogue box to explore the Run Social Campaign feature. 

 

14.  What do you mean by Active Candidate?

Active candidates are those assigned to the job, and you can see all candidates getting hired and rejected for the job. Once a candidate's status is employed or dismissed on the active candidate screen, you will not be able to see that candidate on the active candidate screen because they have been placed/rejected for the job.

 

15.  Where can you see all the candidates coming from the website or applying for the different job boards or social networks?

You can see all those candidates in the Candidate tab of a particular Job View dialogue box. They would be assigned under the 'Applied' status.

 

16.  How can we assign the candidate to a Job?

You can assign the candidate to the job in two ways:

●   You can select the job and drag & drop the resume into the drop area.

●   You can search for the candidate, select them and click on the 'Assign Job' button to link them to a job. 

 

17.  Who has permission to change candidate status in bulk?

Any user of the system can change the candidate status in bulk. You can multi-select the candidates, and then, by clicking on the 'More Actions' icon, you can choose to change the status for selected candidates. 

 

18.  If you add a candidate to iSmartRecruit with no resume, how do you add in the resume later?

If you are adding a few details about a candidate in iSmartRecruit, you can add the candidate's resume by editing the information of the candidate through the EDIT icon. 

 

19.  Can you ensure that custom messages (notifications)are triggered as you move the candidate through a workflow?

Yes, the assigned recruiter and manager will get the update notification as the candidate moves through a workflow.

 

20.  If I type in notes about John in Job A, do they appear in the notes about John in Job B?

Yes, you can see the note created by a user for the same candidate in job A & job B. 

 

21.  Where can we see all the candidates assigned to one job?

We can see all the candidates assigned to a particular job from the Candidate Pipeline screen of that job. Open the job to know the Job view dialogue box, and under the Candidate tab, you will see all candidates for the Job. 

 

22.  Is it possible to send the client information about candidates without their mail address and contact details?   

Yes, that is possible. This is a feature called Share Job Tracker. Kindly follow the path given below.

Jobs Module>>Open on the Job name>>Click on the Candidate tab>>Click on "Accessible" for those candidates' resumes that you wish to send to the client>>Click on "Share Job Tracker Link" on the top left- hand side>> Select the fields that you do not want to send to the client>>Type the email of the client>> Click on “Send Email".

 

23.  How is the success rate counted in the candidate pipeline screen?

The number of candidates placed for the job. For example, if there are 10 candidates assigned to the job, but only 5 candidates get placed, the success rate will be 50%.

 

24.  How is the workflow of candidates maintained in iSmartRecruit?

The workflow is maintained by having customized candidate statuses. You can customize the candidate status from​ ​the Admin section.

 

25.   How many resumes can you add for a candidate in iSmartRecruit?

You can add a maximum of two resumes for a particular candidate, which will be searchable.

 

26.   How many documents can you add for a candidate in iSmartRecruit?

You can add multiple documents for a particular candidate. 

 

27.   Can we assign a particular candidate to multiple jobs?

You can assign a single candidate to multiple jobs and multiple candidates to a single job.

For example, if you want to assign Candidate A to three jobs, select the Candidate - Click on Assign Job - select the jobs - Assign Job button. There are multiple screens where you can assign candidates for the job. They are as follows:

●   Candidate Pipeline in Job Screen

●   Candidate Screen 

●   Import Resume Screen 

 

28.  Will candidates get automated mail after they have applied for the job?

Candidates will get automated mail when they apply through career websites, social media, and job boards. 

 

29.   Is there any way the Candidate can update his profile (resume) on his own?

Yes, we do have a feature named “Profile Update”. We can send mail or mass mail to candidates, where they will receive a link called 'Profile Update'; the candidate will click on a link and will get the candidate form, where they can update the information into the form. We will get a notification in the system on their submission of updated information. 

 

30.  What about the duplicate check if one candidate is already there and again he/she sends his    CV for another time?

Yes, we do have duplicate checks when we import candidates from different sources like Outlook, Gmail, and LinkedIn and upload candidates in bulk. The duplicate check is based on Mobile Number, Email address & LinkedIn URL.

 

31.  From where we can source our candidate?

You can source candidates from various resources, such as Outlook, Gmail, the website, LinkedIn, Facebook, Twitter, job boards, uploads, Excel, and Mailbox. 

 

32.   How does the search work for a candidate?

It works effectively like Google Search. We have four search criteria in advanced  search, which are as follows:

●   Keyword search within the resume:  This search will be placed on the candidate's resume. 

●   Location and experience-wise search:  You can search candidates based on their experience and location-wise search. 

●   Candidate information search:  you can search candidates through their personal information.

●   Other Search:  here, a specific option helps you get the perfect candidate search.  

 

33.  Define Optional, Mandatory, and Excluding keyword search in advance search for Candidate Search.

Use different keywords in 'One of These' fields for Optional keywords, 'All of These' fields for Mandatory keywords & 'None of These' fields for Excluding search requirements.

 

34.   In what ways can we set up the interviews for the candidate?

We can set up candidate interviews from multiple screens: the Candidate Pipeline on the Jobs screen, the plus icon on the Top dashboard, and the Calendar.

 

35.  When creating the interview, does the email to the candidate, interviewer, etc., go automatically, or do we have to send them an email manually?

The mail will go automatically to selected candidates and interviewers. You have to configure this automation in your System Configuration, and you will also have the option to send the email when scheduling the Interview.  

 

36.  What will happen if a particular candidate applies for one job from the website and again applies for another job?

If a particular candidate applies for one job and then goes on to apply for another, they will be notified that they have already applied for one job, so they may or may not want to apply for another job.  If he chooses yes, his profile will show his application for both jobs. 

 

37.  What do the different tabs applied, pre-screen, internal submission, client submission, interview, and offered mean on the Pipeline Screen?

The different tabs show stages of the candidate recruitment life cycle.

●   Applied: all the candidates who have applied for the job through the website, social network or job boards can be seen under the applied tab.

●   Pre-Screen: ​Pre-Screen is the process in which all the sourced CVs and existing CVs are evaluated as per the job description by the recruiter, and all the matching candidates will be assigned to the job. 

●   Internal Submission: This is the next step after pre-screening, where the manager reviews all the screened CVs. The manager reviews all the submitted candidates and submits them to the client.

●   Client Submission: In this stage, the client reviews the CVs submitted by the manager. If the CVs fit the job, the client will schedule an interview with the candidates. 

●   Interview: In this stage, all the candidates who are in the process of the interview will be considered.

●   Offered: ​After completing interview rounds, the client will be offered employment with their company and informed of the joining date if the candidate is fit for the job. 

 

38.   What is a Talent Pool? Can we add more candidates or users to it?

A Talent Pool is a group of candidates you can categorise based on your requirements. Yes, you can add several candidates to a Talent Pool. Yes, you can add users who will view the Talent Pool. You can also restrict access to the talent pool to specific users. You can place a search for the candidate within the talent pool.

 

39. Can Advanced Search Filters be saved and reapplied?

Yes. To reset the set parameters, click the Reset button in Advanced Search. 

 

40.   What languages for resumes can you store in the system, and can you perform the keyword-based search on it?

●   Dutch

●   French

●   German

●   Irish 

●   Italy

●   Norwegian

●   Portuguese

●   Spanish

●   Sweden

●   Albanian

●   Dennis

●   Iceland

●   Italian

●   Bosnian

●   Czech

●   Romania

●   Hungarian

●   Latvian

●   Polish

●   Russian

●   Turkish

●   Slovenian

●  Hebrew

●   Japanese

 

41. Do you have the Boolean search option?

Yes, we do have the Boolean search option. You can create a query and a boolean string to search for the candidate using the Boolean string within the Advanced Search feature of the Candidate screen.  

 

42. Can we place the search on the job boards?

No, we cannot place the search on the job board.

 

43.  Can calendar sync be used to send interview requests to other interviewers? If so, can you see when the interviewer has declined the request?

Yes, you can send an interview request to other interviewers, and no, you cannot see when the interviewer has declined the interview. However, you will receive a notification if the candidate or the interviewers decline the interview. In iSmartRecruit, there is a different module named Manage Interviewer. You can add all the internal and external interviewers and assign them while scheduling the interview for the candidate. They will receive an automated mail when you schedule the interview, edit or delete it. 

 

44.  Is there any charge for providing access to the interviewers in the system?

Interviewers are not system users. You can manage the Inetrviewers' list in the system. When they access interview details through shared links, they access a part of the system where details are shown. For these updates, there is no charge for Interviewers. 

 

45. Can the interviewer provide feedback to the candidate?

Yes, the interviewer can provide feedback to the candidate. When we create the interview for the candidate, you can select the interviewers. They will receive an email with a link named ‘Feedback’. Once they click on the link and provide feedback, the users will receive a notification in the system and will be able to view the submitted feedback. 

 

46.   Why would someone want to sync their calendar?

The benefit of syncing your calendar is that it ensures that events scheduled within iSmartRecruit are replicated down to your calendar. This allows you to keep all of your events organized and rely on your calendar notifications. You can schedule Interviews, tasks, call reminders, and events in the calendar. 

 

47.   Can we integrate the iSmartRecruit Calendar with Outlook or Google Calendar?

Yes, we can integrate the iSmartRecruit with Outlook Calendar or Google Calendar. 

Click on iSmartRecruit Calendar. Visit the Calendar, and you will see two Google &  Outlook calendar icons. Choose your preferred platform and allow the system to integrate by providing authorization.

 

48.  Is Outlook/Google Calendar two-way sync?

Yes, they are two-way Sync. You can see all the interviews in your Outlook & Google Calendar and all the events or meetings scheduled on your iSmartRecruit Calendar. 

 

49.  Is it possible to pull a report that shows how many people made it through each workflow stage?

Yes, the Team Activity Report can generate a report showing the activities carried out by each recruiter and manager through each workflow.

 

50.  How does mass mailing work in the system?

You can do the mass mailing for the Vendor, Lead, Client, and candidate modules. Find the steps below for mass mailing. You can multi-select the required people to send emails to from the list, and under 'More Actions,' find the option to send Mass Emails. In your admin settings, you can also configure the default sender's email for mass email activity. 

 

51.  Is there any limit to a mass mailing from the system?

Yes, you can send a maximum of 5,000 monthly emails per account. 

 

52.  Do you use any external service for mass mail?

Yes, we use a third-party service named “Mailgun”. If you have your Mailgun or Swndgrid account, you can integrate it with the system for your mass email activities. 

 

53.  How can we integrate mail accounts with iSmartRecruit?

You can integrate mail accounts to iSmartRecruit from your Profile Settings under the Connect Tab of the Personal setting. You can have a direct integration to connect Gmail or Outlook accounts. You can integrate any other email account through SMTP and IMAP details. 

 

54.  Can we attach the emails from Outlook to the candidate profile?

Through email integration, your Outlook email can be synced with the system. After that, all your email conversations with the candidate can be tracked within the candidate profile in iSmartRecruit. 

 

55.  Can we integrate iSmartRecruit with LinkedIn?

You can integrate your LinkedIn account with the system under the Social Network Connect feature. 

 

56.  Which job boards are supported with iSmartRecruit?

iSmartRecruit is connected with various Free as well ass subscribed Job Boards. The system is integrated with 20+ free Global job platforms and subscribed platforms like CV-Library, LinkedIn & Indeed. Some examples of free Job boards are Neuvoo, Jooble, CareerJet, Monster, EuroJobs, MercadoJobs, Jobomas, etc. 

 

57.   What support options do you offer?

We provide support through Chat, Email and virtual Call support (for queries that require screen-sharing sessions).

 

58.   Name the browser for which the browser plug-in is there.

●  Google Chrome

 

59. Which other places does the Profile Scanner work?

Profile scanner works on LinkedIn, Naukri, Monster& Xing. 

 

60.  Do you have the assignment module in the system which can be deleted after a few months and weeks?

No, we do not have the assignment module in the system. However, you can create tasks within the system and assign that task to a specific recruiter and manager. 

 

61.   Can we integrate software like Jump Lead and Xerox with iSmartRecruit? If the integration is straightforward, can that be possible?

All new integrations with the system are considered Suggestions, and they go through our process of Categorization (Customization request or General Upgrade), Technical Feasibility check, Suitability check for other Clients, Long-term advantage check for the clients, and implementation time frame and cost. Based on these findings, the management team makes a strategic decision.  

 

62.   What types of files are accepted by iSmartRecruit?

Multiple functions have different File requirement criteria. For example, the formats supported for Candidate Resumes are Word, .docx, RTF, HTML, PDF, and text.

 

63.  Can we restrict access to external recruiters and managers?

Yes, we do have a different module where you can manage users' Access and permissions based on their Roles in the system. 

 

64.  What types of files are accepted as Resumes in iSmartRecruit?

●  PDF, Word (DOC, DOCX). Text, HTML, RTF, TXT.

 

65.  Can we import the data from the Excel sheet to iSmartRecruit?

Yes, you can import the data for Clients, Candidates, Leads, and employees from the Excel sheet to iSmartRecruit using our feature, Master Data Excel Import, in your Admin section. 

 

66. Can we create branches or departments within the system instead of the client?

Yes, iSmartRecruit supports two views of the overall system. 

●    Recruitment Agency

●   Corporate HR 

While subscribing to our service, you can choose either of these two options. If you opt for the Corporate HR option, you can choose to have branches or departments. 

 

67.   Can I send job information to vendors automatically from the system?

Vendors can have separate access to the system as users. While creating a job in the system, you can assign it to a Vendor user. Vendors can access the system and only view the assigned jobs. They can add their candidates to the database and submit them for further evaluation.

 

68.   How is onboarding done in iSmartRecruit?

Once candidates are hired, you can initiate Onboarding for them. You can set up master documents that you can request the candidates submit as part of their onboarding process. 

 

69.   How can you manage the documents within the system?

There is a separate Documents module where you can manage all documents required for a candidate's onboarding. These may include official forms or agreements, Identity proofs, declarations, etc.  

 

70. What are the Data Migration types that you provide?

iSmartRecruit provides Mass Excel Import for Candidates, Clients, Leads, and Employees. When setting up your account, if you wish to migrate your previous system's data to our system, we have a data migration team that could assist you in uploading your data to the system at an added cost. 

 

71. Do you support Data Migration from another system?

Yes, we do support data migration from another system. This migration depends on the format, volume and contents of the data of the prior system and how the information can be matched with the features of our system. Data migration service comes at an added cost to your subscription pricing. 

 

72.  How is the cost of the data migration calculated?

The cost of the data migration is calculated based on the format, size and volume of the data. 

 

73. What is the Turn Around Time (TAT)  for the data migration?

The migration's turnaround time ( TAT) depends on the data's format, size, and volume. It could take from 7 working days to a month or even more. 

 

74.  What are the Terms and Conditions for Data Migration?

To prepare a data backup, you will need to keep all the data in the folder and zip the folder. Resumes copied in the nested directory will not be processed; only resumes kept in the based folder will be processed.

●   For example, you created a folder called “Resumes,”  and inside your resume, you create “IT Resumes” and keep IT-related resumes in the “IT Resumes” folder. In this case, resumes under the “IT Resumes” folder will not be processed. You must keep those resumes in the base folder “Resumes” only.

●   Supported resume file types are DOCX, DOC, RTF, HTML, and TXT. All other resumes will be excluded and will not be imported into the system.

●   The system will not check for duplicates, so all resumes will be imported into the system without being checked for duplicates.

●   To share the resume files, you can use Google Drive or other cloud storage platforms. You must upload the zip file on such a cloud storage platform and share the access link via email.

●  Resume migration can be done only if the account is blank. It can't be done if you have already created data in the system.